Effective Date: November 7, 2025
1. Information We Collect
gotEM collects information necessary to provide our investigation marketplace services:
- Account Information: Name, email address, username, and authentication credentials
- Profile Data: Professional credentials, licenses, certifications, and experience for investigators
- Investigation Data: Case details, evidence, reports, and communications related to investigations
- Payment Information: Billing details and transaction history (processed securely through third-party providers)
- Usage Data: Platform activity, preferences, and analytics to improve our services
2. How We Use Your Information
We use collected information to:
- Facilitate connections between clients and investigators
- Process and manage investigation requests and payments
- Verify investigator credentials and maintain platform quality
- Communicate important updates and notifications
- Improve platform security and prevent fraud
- Analyze usage patterns to enhance user experience
- Comply with legal obligations and enforce our Terms of Use
3. Information Sharing and Disclosure
gotEM respects your privacy and only shares information when necessary:
- With Investigators: Client requests are shared with matched investigators to facilitate services
- With Service Providers: Trusted third-party services for payment processing, hosting, and analytics
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In the event of merger, acquisition, or sale of assets
- With Consent: When you explicitly authorize us to share specific information
We never sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Secure authentication and access controls
- Regular security audits and vulnerability assessments
- Employee training on data privacy and security practices
- Incident response procedures for potential breaches
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data we hold
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Receive your data in a structured, machine-readable format
To exercise these rights, contact us at privacy@gotem.network
6. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your login session
- Remember your preferences and settings
- Analyze platform usage and performance
- Provide personalized content and features
You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.
7. Children's Privacy
gotEM is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will promptly delete it.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
9. Data Retention
We retain your information for as long as necessary to:
- Provide our services and fulfill investigation requests
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce our agreements
- Maintain platform security and integrity
After this period, we will securely delete or anonymize your data.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through:
- Email notifications to your registered address
- Prominent notices on our platform
- Updates to the "Effective Date" at the top of this policy
Continued use of gotEM after changes indicates acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Your Privacy Matters
At gotEM, we are committed to protecting your privacy and maintaining the highest standards of data security. This policy reflects our dedication to transparency and your right to control your personal information.